To send us an inquiry about a purchase, please collect the following information:
- Your Player ID (found in-game when you tap "Settings", then "About": How do I find my Player ID?)
- The date and time of your purchase
- Your purchase number/order ID
- The amount of Crystals purchased
- The dollar amount of the purchase (price)
- Payment method (credit card, gift card, etc)
Scroll to the bottom of this page and click the "Email" button.
Note: Please have a copy or screenshot of your itemized receipt ready, as we will request it in our reply.